Got questions? We've got you

We've rounded up our most frequently asked questions to help make shopping with Yalara as easy as possible.

Frequently asked questions

Where do you ship?

We currently ship to Australia, New Zealand, Sri Lanka, US, UK, Canada and Singapore with more destinations coming soon.
How much is shipping?

Shipping is free across all of our shipping destinations above.
When will I get my order?

We aim to dispatch all orders within one business day. Once your order has been shipped, you'll receive a confirmation email with tracking information. Estimated delivery times are 5-8 days for Australia and New Zealand, and 5-14 business days for other countries.
Will I have to pay customs duties or import taxes?

Australia: No additional fees for domestic orders.

New Zealand: Import duties/taxes are typically very low. As of August 2026, New Zealand Customs may charge approximately NZD $2.21 per item.

US, UK, and Canada: Import duties/taxes are included in the price.

All other countries: Import duties/taxes may be applied by customs upon delivery and are the customer's responsibility.
What is gold vermeil?

Gold vermeil is a premium finish made by coating sterling silver with a thick layer of 18k gold. Unlike standard gold plating, gold vermeil requires a sterling silver base and a significantly thicker layer of gold, making it more durable and longer lasting.
Will the gold fade?

Our jewellery is crafted with a thick layer of 18k gold vermeil, designed to be enjoyed for years to come. Like all gold vermeil jewellery, the finish will naturally wear over time depending on how often it's worn and how it's cared for. With proper care, you can help preserve its beauty for as long as possible.
How should I care for my jewellery?

Avoid water, perfumes, lotions and harsh chemicals. Remove jewellery before exercising, swimming or showering, and store it in the pouch provided when not in use.

Gently polish with a soft jewellery cloth to restore shine. Avoid abrasive materials or harsh chemicals.
What is your return policy?

Due to hygiene reasons, we do not offer refunds or exchanges for change of mind.

However, if your order arrives faulty or damaged, please contact us within 7 days of delivery at hello@yalarajewellery.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item 

If the item is confirmed to be faulty, we will arrange a replacement at no additional cost.