Returns & Exchanges

At Yalara Jewellery, each piece is carefully inspected before it is shipped. Due to hygiene reasons, we do not offer refunds or exchanges for change of mind.

Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 7 days of delivery at hello@yalarajewellery.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item 

If the item is confirmed to be faulty, we will arrange a replacement at no additional cost.

Please Note

• We reserve the right to assess all claims before approving a replacement.

• Normal wear and tear, accidental damage, improper care, or damage caused by misuse are not considered manufacturing faults.

• Replacement requests submitted more than 7 days after delivery may not be accepted.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law or other applicable consumer protection laws.